Export Customer Service Officer / Executive (Airfreight @ Alps)

Job Detail

Customer Service Interaction Direct Contact with Customers with outstanding friendly and reliable service offered Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking Check on the Export Documents Compliance when processing the export work order Apply the correct export permit and other export custom processed on timely manner To answers all call within 3 ringing tone (without fail) Monitor the onboard status without fail and to informed customer on any irregularity Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team Always ensuring that the Airfreight rates apply is correct and updated. Constantly aware and update on NEW changes / requirement by airlines or governmental requirement Ensure that all monthly customer report is submitted on timely manner without fail Liaising with internal and external stakeholders for shipment status and handling Ensuring all shipments are duly accounted and arranged as per SOP Working with Sales / other function groups for special arrangements