Senior / Associate Executive, Patient Billing Services

Job Detail

Join our dynamic healthcare team as an Associate Executive with the Patient Billing Services Department, where you'll play a crucial role in ensuring accurate billing processes and timely revenue collection. You'll manage hospital billing systems, process claims, and deliver excellent customer service to patients and corporate clients. Key Responsibilities and Duties Specific Billing Operations & Accuracy Verify and ensure accuracy of patient bills and invoices Collaborate with clinical departments to resolve billing discrepancies and process adjustments through our Hospital Billing System Review billing and claims reports to identify and address issues Prepare and distribute consolidated invoices for corporate clients Claims Management Process daily claims submissions to private medical insurers (PMI), Central Provident Fund (CPF), and government agencies Submit electronic invoices for government entities through platforms such as Vendors@GOV Follow up on claims issues and rectify rejected claims with relevant parties Monitor and resolve outstanding accounts receivable Customer Service & Documentation Assist patients with required documentation including Medisave Claims authorisation forms and Means Testing Consent Forms Handle email and telephone enquiries related to billing, payments, and claims processes Ensure completeness and accuracy of all billing documentation