F&B Captain - Lobby Lounge (CSMB)

Job Detail

As Lobby Lounge Captain you would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Able to work in all areas of the respective outlet / restaurant of Food and Beverage Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Assist to prepare set ups for tables and/or rooms Check all team members task and utility to ensure smooth coordination between kitchen, bar and service Follow correct reporting procedures if faced with issues or challenges Manage guest queries in a timely and efficient manner To perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner To ensure and perform proper cash handling procedures Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships To perform any other duties as assigned