Guest Services Officer

Job Detail

"• Maintains cashier float, ensure accurate daily report of money received and performs audit balances in accordance to accounting policies and procedures • Maintain intimate knowledge of departmental standards and procedures • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • Cashes hotel guest’s personal and travellers checks and assists with currency exchange • Take ownership and attend to guest’s request of using the service of safety box at all times • Ensure all policies and procedures are aligned to OH&S guidelines • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly • Log security incidents and accidents in accordance with hotel requirements • When on night shift, check night report, prepare the morning report and prepare all necessary forms for the following day’s guest arrival • Be aware of all special promotion procedures and registers and rooms all arrivals according to the hotel’s established procedures"