F&B Captain - Golden Peony (CSMB)

Job Detail

As Golden Peony Captain you would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Able to work in all areas of the respective outlet / restaurant of Food and Beverage Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation Welcome guests in a polite and friendly, timely and efficient manner Take and deliver customer orders, consistently demonstrating high levels of customer service Assist to prepare set ups for tables and/or station Check all team members task and utility to ensure smooth coordination between kitchen, bar and service Follow correct reporting procedures if faced with issues or challenges Manage guest queries in a timely and efficient manner Perform food runner’s duties Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner To ensure and perform proper cash handling procedures Up-sell with latest departmental incentives To keep breakages at an absolute minimum Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships To perform any other duties as assigned Able to answer guest’s enquiries over the phone Maintain high level of hygiene standard Able to present and serve wine / beverages Able to input orders into food and beverage system Able to set-up based on various events Carry out any other duties as and when required by the superiors