Senior / Associate Executive (Financial Counselling), Patient Billing Services

Job Detail

In this role, you will be responsible for financial counselling, deposit/payment collection from patients and/or companies as well as providing various financial advice. Key Responsibilities and Duties Specific Serve as the point of contact for inpatients regarding financial matters Ensure financial counselling for assigned inpatients is performed in accordance with the Healthcare Services Act (HCSA) To counsel and provide appropriate advice to inflight patients on managing their bills, including the use of Integrated Shield Plans/MediShield Life, MediSave and other financial schemes that patients. To collect out-of-pocket cash payments from private inpatients To liaise with various parties such as employers/Integrated Shield Plan providers for payment, Letter of Guarantees and Medical Social Services for financial assistance. To ensure all actions taken are recorded in the Financial Counselling system accurately To make outbound calls to patients and/or companies for payment To propose cases for legal proceedings to Management To collaborate with 1 Finance Shared Services under MOHH for all debts management matters To propose and review bad debts for write off May be assigned to patient billing services counter at Patient Services Centre on a rotational basis Any other duties as assigned by Reporting Officer