Senior Assistant Manager, Office of Patient Experience

Job Detail

You will establish the entire feedback ecosystem from initial collection through to investigation, resolution and service recovery, in collaboration with key stakeholders. This role involves implementing channels and processes to effectively monitor and address regarding EGH's construction activities.You will help shape and implement organisation-wide service excellence initiatives that foster a culture of compassion. Working collaboratively with internal departments and external partners, you will contribute to service improvements, including providing strategic input on the physical infrastructure and design process for EGH's development. You will also develop systematic approaches for future EGH to collect and analyse feedback data, generate meaningful insights, monitor performance metrics, and provide evidence-based recommendations for service improvements. Additionally, you will be responsible for documenting meeting minutes and ensuring all relevant information and documentation are readily accessible to stakeholders as required.