Senior Executive / Executive, Office of Patient Experience

Job Detail

You will manage patient feedback to ensure timely response within stipulated service standards: - Feedback management entails patient engagement, analysis of the case, proper routing to stakeholders, investigation and follow up with relevant stakeholders, service recovery or closing loop with feedback providers. - Data entry into feedback system for tracking of case and prepare reports such as weekly feedback reports. - Participate in service initiative/quality improvement projects You must be able to converse confidently with patients and family to exude a caring and outgoing attitude of a professional healthcare worker and ensure prompt service recovery and problem resolution is done.