Company Name | Singapore General Hospital Pte Ltd |
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Company UEN | 198703907Z |
You will manage patient feedback to ensure timely response within stipulated service standards: - Feedback management entails patient engagement, analysis of the case, proper routing to stakeholders, investigation and follow up with relevant stakeholders, service recovery or closing loop with feedback providers. - Data entry into feedback system for tracking of case and prepare reports such as weekly feedback reports. - Participate in service initiative/quality improvement projects You must be able to converse confidently with patients and family to exude a caring and outgoing attitude of a professional healthcare worker and ensure prompt service recovery and problem resolution is done.
Bachelor’s degree preferably in Nursing or a clinical discipline Good analytical, organizational and communication (verbal and written) skills. Excellent interpersonal skills with a positive work attitude Fully vaccinated against COVID-19
Job Title | Senior Executive / Executive, Office of Patient Experience |
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Salary | SGD3,000.00 - 4,500.00 |
Employment Type | Full Time |
Working Experience | 0 Years |