Senior Executive / Executive, Office of Patient Experience

About Company

Company Name Singapore General Hospital Pte Ltd
Company UEN 198703907Z

Job Detail

You will manage patient feedback to ensure timely response within stipulated service standards: - Feedback management entails patient engagement, analysis of the case, proper routing to stakeholders, investigation and follow up with relevant stakeholders, service recovery or closing loop with feedback providers. - Data entry into feedback system for tracking of case and prepare reports such as weekly feedback reports. - Participate in service initiative/quality improvement projects You must be able to converse confidently with patients and family to exude a caring and outgoing attitude of a professional healthcare worker and ensure prompt service recovery and problem resolution is done.

Job Requirements

Bachelor’s degree preferably in Nursing or a clinical discipline Good analytical, organizational and communication (verbal and written) skills. Excellent interpersonal skills with a positive work attitude Fully vaccinated against COVID-19

Job Title Senior Executive / Executive, Office of Patient Experience
Salary SGD3,000.00 - 4,500.00
Employment Type Full Time
Working Experience 0 Years