Patient Service Associate, Call Centre (Central Appointments)

Job Detail

You will support Call Centre Department in the answering and managing of calls, faxes and emails received from various stakeholders pertaining to appointment bookings with the highest quality and operational standards. You duties shall include, but not be limited to the following: Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy. Maintaining confidentiality of caller and Hospital information as directed. Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails. Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required. Directing calls to internal and external stakeholders. Handling and resolving complaints. Providing call back assistance (CBA) service to callers. Performing other related duties as assigned or requested.