Assistant Operations Manager - Environmental Cleaning Services

Job Detail

­­­­­­­­Job Purpose/Key Responsibilities The cleaning operations manager is responsible for managing the organisation's cleaning operations. This includes overseeing the management of resources on project sites, directing and monitoring business operations, developing operation plans, managing service contracts and incidents, and communicating with stakeholders and clients to ensure quality work. They are also required to carry out capability development activities and any other operational requirements as directed by the management. They work in an office and perform site visits when necessary. As part of their operational duties, they build relationships with relevant stakeholders and clients. They are organised, responsive, approachable, resourceful, and service-oriented leaders who can multitask and manage operations effectively. Critical Work Function / Key Tasks Manage cleaning services o Develop and review operation plans to improve work procedures and quality service delivery. o Facilitate budget planning for cleaning operations. o Ensure teams adhere to safety measures during cleaning operations. o Manage cleaning operations and liaise with clients to ensure quality service delivery. o Evaluate relevant data to propose recommendations for cleaning process improvement. o Implement strategic plans to improve relationships with clients. Manage Incidents o Make critical decisions to resolve major incidents and emergencies. o Analyse and manage major incidents and emergencies in collaboration with relevant persons. o Manage and report incident and emergency investigations. o Review incident and emergency reports. Manage inventory, equipment and maintenance schedule o Ensure sufficient stock of materials and equipment supplies. o Plan and select appropriate equipment and/or technologies and supplies for project sites. o Evaluate the identified and recommended equipment and/or technologies suitable for business operations. o Oversee the control and allocation of resources to project sites. Managing Cleaning Teams o Manage the planning of work schedules and deployment of manpower. o Manage the capability development of staff. o Develop plans to promote good teamwork in alignment with organisational core values. Managing Contracts o Manage internal and external parties during contract development to analyse and solidify an overall contract strategy. o Oversee the preparation of tender specifications and quotations for cleaning operations. o Manage negotiating terms, conditions and pricing and ensure they are accurately executed and satisfied. o Review guidelines on contractual clauses to mitigate contract conflicts. o Manage existing and contract conflicts. o Analyse potential contract risks arising from contract changes. o Manage actions with internal procurement and legal teams if required.