Front Office Executive (The Laurus)

Job Detail

Deliver a seamless and welcoming check-in and check-out experience for all guests. Conduct lobby hosting and in-room registration as required to personalize guest arrival. Handle guest enquiries, requests and feedback promptly and professionally. Assist with room allocation, special request and ensure guest preferences are honored. Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely. Monitor room inventory and manage walk-in and overbookings in line with hotel’s policies. Perform accurate billing and payment transactions in accordance with hotel’s procedures. Maintain detailed and accurate records in the Property Management System (PMS). Support the Front Office leadership team in training and mentoring junior team members. Ensure the lobby and front desk areas are clean, organized and reflective of the hotel’s brand standards. Resolve guest concerns and feedback or escalate issues to ensure prompt resolution and guest satisfaction.