Associate (Workforce Transformation)

Job Detail

Analyse and interpret data from digital platforms, CRM systems, and programme databases to generate insights on programme performance and workforce initiatives. Develop, maintain, and automate recurring reports and dashboards to track key performance indicators (KPIs) and operational metrics. Manage digital databases, including data cleansing, segmentation, validation, and maintenance to ensure data accuracy and integrity. Support data-driven optimisation of digital programmes by identifying trends, performance gaps, and improvement opportunities. Collaborate with internal stakeholders to translate business and operational requirements into data tracking, reporting, and analytics solutions. Maintain and administer digital tools and systems, including CRM platforms, analytics tools, and email systems, used for programme operations. Support website and SEO performance analysis through traffic, engagement, and user behaviour data. Assist in improving operational efficiency through basic process automation, data workflows, and system enhancements. Prepare analytical summaries and insights to support management reporting and strategic planning.