Service Ambasaddor

Job Detail

SUMMARY: - Facilitate crowd control and service operations. - Engage in customer interaction, provide a high standard of customer service at all times. - Assist Bus Captains with boarding of passengers at bus stops and bus interchanges. - Assist with management of vehicular and passenger traffic flows at bus stops, within bus interchanges and other locations as required. PRINCIPAL RESPONSIBILITIES AND AUTHORITIES: - Ensure that Company policies and procedures are strictly followed. - Provide a high standard of customer service at all times. - Communicate with customers and offer help, advice and guidance as applicable. - Respond to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint. - Act in a friendly and professional manner to employees, customers and members of the public. - Provide management of passenger flows at bus stops and within bus interchanges including crowd control where necessary. - Assist Bus Captains with boarding of passengers including facilitation of rear door boarding. - Provide direction to passengers and assist with resource deployment during provision of Bus Bridging. - Undertake any additional reasonable duties at the request of your IS.