Interchange Support Officer

Job Detail

Bus Interchange Management. Assist bus services and bus interchange facilities and security. Customer Experience Management. Acts as the liaising officer for lost and found items. Deploy at bus stop as service ambassador to assist with boarding and alighting activities when necessary Support bridging bus activities when activated Ensure compliance of all safety rules by staff and contractors. Oversee smooth and timely arrival and departure of bus services. Managing the flow of Bus Captains and buses along GAS routes through liaison with Operations Control Centre (OCC). Execute recovery actions for incidents or accidents that happened in the Interchange. Document incidents/accidents. Oversee traffic and crowd control measure. Work closely with the Interchange Manager on cost control measures pertaining to bus operations at the interchanges. Supervise a pool of Bus Captains and provide guidance and advise as applicable. Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.