Surveillance Officer

Job Detail

Maintain an effective relationship with Guests. • Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc. • Meet the customers’ requirements and expectations through the prompt and accurate relaying of information. Work as part of a Team • Work within a close working environment, in which Team Members may come from diverse cultural backgrounds. Analyze information from information technology systems • Evaluate and analyze information from multiple sources. • Respond to situations identified through surveillance and computer analysis systems. Operate Central Monitoring/Communication Console • Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures. Survey Team Members / Customers Activity from the Monitor Room • Monitor Team Members in accordance with the company policies, internal controls, SOP’s and associated regulations. • Monitor illegal or suspicious activity of Team Members and customers and escalating as necessary.