Butler

Job Detail

Accomplish Day to Day Operations: • Perform VIP Guest meet and greet, escort guest within and off premises and provide a fond farewell within set service standards and standard operating procedures. • Personalize service by anticipating guest needs, remembering and recording guest preferences, respond promptly to requests according to service standards and always ensure guest satisfaction. • Collaborate with housekeeping to ensure perfect cleanliness and orderliness of butler suites, ensure assist setting up suites, daily amenity arrangements, equipment are in good working condition. • Collaborate with in-room dining service. • Respond to guest requests and answer queries; able to do quick research if answer is not readily available, liaise with other relevant departments. • Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed. • Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries etc. • Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. • Adapt to changes and ensure adherence to organizational operating procedures and service standards. • Collaborate closely with all internal team and relevant departments to ensure seamless guest experience. Perform Service and Operational Excellence: • Exhibit exceptional customer service at all times to guests and fellow employees. • Handle guest’s negative feedback and challenges efficiently, report to manager for any necessary follow up and documentation. • Collect and update guest personal preferences, practices, and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system. • Recommend new ideas to enhance guest experience and revenue generation. • Update services and identify potential challenges based on Guest experience. Apply Operational Risks Aversion: • Follow Marina Bay Sands Workplace Safety and Health Policy practices. • To comply with all MBS policies and guidelines. • Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc. • Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department. • Respond to emergency situations. Participate Employee Engagement: • Practice well-mannered behavior and grooming according to company standards. • Embrace OneMBS culture. • Self–motivation for continuous learning and development. • Involve in Documentation, Financial and report management • Attend scheduled departmental meetings as required. • Carry out administrative duties. • Contribute ideas in support of the company vision, mission, value, and guiding principles. • Active involvement in Sands Care and sustainability programs. • Perform any other duties and responsibilities as and when assigned by Management.