Limousine Dispatcher (Coordinator)

Job Detail

Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs) • Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS) • Ensuring all guests’ special requests are met, booking details are correct before dispatching out to drivers. • Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly • Monitor all drivers’ movements during their shifts • Able to forecast current day’s vehicle requirements and activate or stand down outsource disposal fleet based on operational demands. • Adhere to company policies, compliance guidelines and procedures Perform the duties as a limousine coordinator according to the Limousine SOPs • Generate and update daily reports • Coordinate limousine booking requests, inquiries; handle emails and phone calls • Perform posting of limousine charges to guest’s entitlements or various payment modes using Point of Sale (POS) machine • Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System • Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services • Perform administrative duties as requested such as filing of reports • Adhere to company policies, compliance guidelines and procedures • Perform any ad hoc duties and responsibilities assigned by the Management