Limousine Dispatcher (Coordinator)

Job Detail

Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs). Oversee and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS). Ensuring all guests’ special requests are met, booking details are correct before dispatching out to Drivers. Rationale the vehicles for any ad hoc requests and assign vehicle accordingly. Monitor all Drivers’ movements during their shifts. Able to forecast current day’s vehicle requirements and activate or stand down outsource disposal fleet based on operational demands. Adhere to company policies, compliance guidelines and procedures. Perform the duties as a limousine coordinator according to the Limousine SOPs. Generate and update daily reports. Coordinate limousine booking requests, inquiries; handle emails and phone calls. Perform posting of limousine charges to guest’s entitlements or various payment modes using Point of Sale (POS) machine. Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System. Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet and greet services. Perform administrative duties as requested such as filing of reports. Adhere to company policies, compliance guidelines and procedures. Perform any ad hoc duties and responsibilities assigned by the Management.