| Company Name | Marina Bay Sands Pte Ltd |
|---|---|
| Company UEN | 200507292R |
Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS): Provide excellent and delightful service to casino guests and assist them with their needs and requests. Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.). Conduct guided MBS Casino familiarization tours for guests. Introduce programs (with the relevant terms and conditions) to potential Paiza players. Proactively identify potential gaming patrons and work with Market Development Sales Team on host management. Provide personalized service and establish close rapport with assigned patrons. Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions. Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests. Assist with execution of Special Events and Promotions. Ensure compliance with the organization’s guidelines and regulations when carrying out work duties. Perform all other ad hoc duties as and when required.
The successful candidate is expected to demonstrate strong customer service orientation, effective communication skills, and the ability to work collaboratively in a fast‑paced operational environment. The role requires adherence to company policies, safety and compliance standards, attention to detail, reliability in shift‑based operations, and a professional approach when interacting with guests, stakeholders, and internal teams.
| Job Title | Customer Relations Executive |
|---|---|
| Salary | SGD3,700.00 - 3,700.00 |
| Employment Type | Full Time |
| Working Experience | 0 Years |
| Qualification | Other |