Customer Relations Executive

Job Detail

Job Summary Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS). Job Responsibilities • Provide excellent and delightful service to casino guests and assist them with their needs and requests. • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.). • Conduct guided MBS Casino familiarization tours for guests. • Introduce programs (with the relevant terms and conditions) to potential Paiza players. • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management. • Provide personalized service and establish close rapport with assigned patrons. • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions. • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests. • Assist with execution of Special Events and Promotions. • Ensure compliance with the organization’s guidelines and regulations when carrying out work duties. • Perform all other ad hoc duties as and when required.