Visitor Experience Agent

Job Detail

• Provide excellent Visitor Experience and ensure the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas). • Engage visitors in a positive and professional manner while proactively promoting the various Attractions. • Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed. • Assist visitors with enquiries and where applicable directing them to the appropriate source of information. • Provide guidance to all casual staff in visitor engagement and operations. • Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions. • To be equipped with good product knowledge of all offerings available to visitors. • When deployed at the museum, ensure that artifacts are safeguarded. • To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards. • Project a professional presence, both verbally and in appearance, always. • Perform shift duties responsibly and is accountable to the Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned. • Handle attractions bookings, tickets sales and events.