Passenger Services Associate

Job Detail

•Greeting passengers upon their arrival and ensuring a smooth departure process. This includes checking in and managing various flight and customer requests •Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops •Gate handling duties including communicating with airline crews and coordinating departure activities with various departments •Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa) •Assisting passengers who require special assistance •Assisting to create operational logs and documentation as required, such as gate reports and counter reports •Act as an interface between passengers and airline customers •Maintain professional decorum, grooming and communication at all times •Customer-centricity in handling of passengers with empathy, professionalism and service excellence •Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities •Maintain full awareness of assigned flight schedules and statuses, and gate changes •Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs) •Any other Ad-hoc duties assigned by your supervisor