| Company Name | KFC Management Pte Ltd |
|---|---|
| Company UEN | 198600837K |
Respond to customer inquiries and orders via phone, email, or chat, ensuring a positive and efficient experience Troubleshoot customer issues and provide effective resolutions Maintain accurate records and documentation of customer interactions Upsell and cross-sell products and services to enhance the customer experience Collaborate with the team to identify areas for improvement and contribute to the success of the call centre
Previous experience in a customer service or call centre role, preferably in the food and beverage industry Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns Proficiency in using computer systems and relevant software applications Flexibility to work in a fast-paced environment and during peak hours, including weekends and public holidays
| Job Title | Customer Service Agent |
|---|---|
| Salary | SGD103.00 - 103.00 |
| Employment Type | Full Time |
| Working Experience | 2 Years |
| Qualification | Post Graduate Diploma / Certificate |