Enterprise Service Manager

Job Detail

Have a comprehensive understanding of customer network and services, be proficient in service solutions for a specific scenario, have a deep understanding of project delivery background and capabilities, and master customer success management methods. Responsible to lead the project team to generate complex customized service solutions and take responsibility for the solution competitiveness and project results from project strategy development, bidding, and negotiation, develop and implement the fulfilment & delivery strategies, mitigate fulfilment risks, and ensure the project deliverability. Responsible for customer fulfilment satisfaction and responsible for feasible project delivery and contract fulfilment, and help customer identified specific problems in planning, construction, maintenance, optimization, and operation. Able to understand the delivery characteristics and requirements of multiple industries, and summarize the delivery characteristics. Can act a PD and fulfil mid-complexity projects delivery, and be able to take charge of the planning and operation under complex or multinational scenarios of several types of industry O&M services. Make and execute the Key-account customer service strategy. Develop targeted customer service strategies based on local business situations and customer requirements to ensure that the service strategies for Key-account customer can reach consensus within and around the team and build an ecosystem that matches industry service strategies. Able to align with customers' strategies and organizations, and build high-performance service teams Integrate mainstream quality ecosystem resources (such as certified service provider / sub-contractor), including building service ecosystems for resources of Huawei’s partners, and channels.