Housekeeping Attendant (Room Attendant)

Job Detail

1. Guest Room Cleaning and Overall Room Condition • Clean and service assigned guest rooms according to hotel standards, including beds, bathrooms, floors, furniture and surfaces. • Ensure rooms are presented neatly and are complete, comfortable and guest-ready rather than rushed. • Pay attention to details that affect first impressions, such as cleanliness, smell, lighting and temperature comfort. • Check mirrors, switches, remote controls, hairdryers, bins, corners, skirting and under-bed areas before releasing the room. • Ensure amenities, linen, towels and guest supplies are replenished correctly and placed consistently. • Release rooms only when all tasks are completed and standards are met 2. Bathroom Hygiene and High-Touch Cleaning • Clean and sanitise bathrooms thoroughly using the approved chemicals and correct cleaning procedures • Ensure toilets, showers, bathtubs, taps, sinks, tiles, mirrors, and drains are free from stains, hair, or odours. • Disinfect high-touch areas such as door handles, light switches, remote controls, telephones and frequently used surfaces. • Follow cloth colour coding and tool separation procedures to prevent cross-contamination. • Report recurring hygiene issues such as mould, drainage odours, cracked tiles, or damaged grout for corrective action. 3. Servicing According to Room Status and Priorities • Apply appropriate cleaning procedures based on room status, including occupied rooms, departing rooms, vacant rooms, VIP rooms and short-stay or day-use rooms where applicable. • Follow daily room assignments and priority lists issued by the supervisor. • Adjust work priorities when urgent room releases are required to support arrivals. • Perform refresh cleaning for occupied rooms with minimal disruption to guest belongings. • Support re-cleans or touch-ups when required to maintain quality standards. 4. Guest Interaction and Professional Conduct • Respond politely and promptly to guest requests such as additional towels, pillows, amenities, water, or urgent room servicing. • Maintain a calm, quiet and respectful presence in guest corridors and public areas. • Respect guest privacy at all times and avoid unnecessary handling of guest belongings. • Inform supervisors when guest requests require additional support or follow-up. 5. Maintenance Awareness and Defect Reporting • Identify and report maintenance issues promptly, including leaks, air-conditioning faults, lighting problems, damaged furniture, loose fittings, or broken fixtures. • Provide clear and accurate defect descriptions to support efficient repairs. • Recheck rooms after maintenance work when required to ensure rooms are fully guest-ready. • Report recurring maintenance issues to support long-term corrective measures. 6. Housekeeping Trolley, Pantry, and Supply Control • Maintain housekeeping trolleys in a clean, organised and safe condition throughout the shift. • Position trolleys responsibly so corridors remain clear and presentable. • Maintain pantry cleanliness and ensure linen, chemicals, and amenities are stored safely and hygienically. • Use supplies responsibly to minimise wastage while ensuring rooms are fully stocked. • Report low stock levels early to avoid service disruption during peak periods. 7. Lost and Found Handling and Confidentiality • Follow lost and found procedures strictly and in accordance with hotel policies. • Document all found items accurately and hand them over promptly. • Handle guest belongings with care and maintain confidentiality at all times. • Do not remove, retain, or discuss found items outside approved procedures. 8. Safety, Chemical Handling, and Work Practices • Use cleaning chemicals safely and follow MSDS and PPE requirements at all times. • Operate cleaning equipment safely and report equipment faults immediately. • Follow safe working practices including wet-floor control, proper lifting techniques, and hazard reporting. • Maintain awareness of surroundings to prevent accidents to guests, colleagues, and self.