Passenger Services Associate

Job Detail

• Greeting passengers upon their arrival and ensuring a smooth departure process. This includes checking in and managing various flight and customer requests • Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops • Gate handling duties including communicating with airline crews and coordinating departure activities with various departments • Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa) • Assisting passengers who require special assistance • Assisting to create operational logs and documentation as required, such as gate reports and counter reports • Act as an interface between passengers and airline customers • Maintain professional decorum, grooming and communication at all times • Customer-centricity in handling of passengers with empathy, professionalism and service excellence • Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities • Maintain full awareness of assigned flight schedules and statuses, and gate changes • Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs) • Any other Ad-hoc duties assigned by your supervisor