Guest Services Officer

Job Detail

Provides polite, courteous, and professional service to all guests and business partners while attending daily briefings and staying updated on hotel policies and procedures. Manages efficient check-in and check-out processes, cashiering duties, and reception operations with full integrity and in accordance with hotel standards. Responsible for room blocking and assignment, key issuance, guest data updates in the Opera PMS system, and coordination with Housekeeping on room status. Actively upsells rooms to enhance guest experience and maximize revenue, handles guest complaints professionally in the absence of a supervisor, communicates effectively with management on guest-related issues, leads by example in service delivery, and maintains strict confidentiality of all hotel, guest, and associate information.