Planner (Weekend Support)

Job Detail

Serve as the primary liaison for assigned customer accounts, managing all matters related to planning, delivery, and supply chain performance. Handle customer inquiries with professionalism, providing timely resolutions to ensure high levels of customer satisfaction. Provide customers with regular and ad-hoc reports on production schedules, delivery timelines, and order status to ensure transparency and trust. Monitor and analyze supply chain performance metrics, supporting root cause analysis for any missed targets and driving corrective actions. Collaborate with internal teams to ensure production schedules are aligned with customer delivery requirements. Actively participate in continuous improvement initiatives to enhance planning accuracy, process efficiency, and overall supply chain effectiveness.