Customer Service

Job Detail

Key Responsibilities • Serve as the primary contact point for customer inquiries, service requests, feedback, and complaints through phone, email, and face-to-face communication. • Identify and understand customer needs, providing timely and effective solutions or escalating issues to the right departments. • Handle and resolve customer complaints efficiently to ensure customer satisfaction. • Track delivery progress and coordinate with the logistics team to ensure timely delivery updates. • Collaborate with the Sales Department to manage customer inquiries, quotations, and follow-ups. • Work closely with the Production Department to plan and oversee logistics activities, ensuring orders are processed accurately and delivered on schedule. • Use the ERP system to record, monitor, and update job statuses. • Coordinate with the Accounts Receivable team to ensure all necessary documents are submitted for billing and invoicing. • Maintain accurate records of all customer interactions and job-related documents. • Assist in preparing reports, audits, and departmental reviews. • Perform other duties or special assignments as directed by management to support business operations or projects.