Patient Services Assistant

Job Detail

Provide ward administrative support by assisting with patient admission, discharge, and transfer processes, preparing and updating patient communication boards, managing patients’ meal requests, processing patient charge forms, ordering medical and non-medical items, and handling documentation, filing, and general ward administration. Perform reception and frontline services by attending to patients, family members, and visitors, managing reception duties, answering and routing telephone calls, communicating with internal departments and external parties, and handling enquiries professionally and promptly. Support operational and clerical functions by preparing inpatient admission and discharge documentation, arranging follow-up appointments, managing planned admissions and notifications, dispatching patient documents and notes, and updating patient information, ward charges, diets, porter requests, and housekeeping requests in hospital systems. Provide additional support by cross-covering wards when required, assisting with minutes writing, administrative coordination, and carrying out other operational duties assigned by the hospital.