Customer Service Officer (Contract Logistics)

Job Detail

Communicate with customer, warehouse and forwarder in day-to-day operations. Responsible to meet all operational key performance indicators and required service standard. Ensure proper keeping of cycle count sheet by respective Customer Service Executive / Officer for audit trail purpose. Responsible in reconciling all stock discrepancies. Shipment booking and transport arrangement. Experience in order processing. Collate and compute the monthly KPI report. Ensure the Customer Service Executive / Officer submit the KPI per established schedule. Maintain inventory accuracy between us and customer’s WMS system.