Operations Coordinator

Job Detail

1 Day to day Operations: • First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business • Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level • Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions 2 Request and Incident Management: • Handling of customer requests and supply chain incidents / disruptions • Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise 3 Visibility and Event Management: • Ensure tracking event updates (milestones) are provided on time and accurately by suppliers and carriers • Follow up on missing events and investigate data inconsistencies 4 Support reporting and performance measurement: • Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews • Support analysis of standard KPIs and reports and identify / suggest areas for improvement 5 Supplier Management: • Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance. 6 Process Governance: • Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures • Support implementation of changes to processes or policies as determined by the process owners