Manager, Technical Retail Operations - Seafood Fish (Fresh Produce)

Job Detail

Report to Fresh Produce Director Define, implement, and maintain quality standards for our fresh food categories Initiate​ ​pilot​ programs​ ​for​ ​new​ ​processes,​ ​packaging​ ​solutions,​ ​or​ shelf​-life​ improvements​ Address and resolve any quality-related complaints in collaboration with store teams​ ​Develop and enforce SOPs for storage, handling, and display of fresh foods ​Work​ ​with​ ​Category​ ​Managers​ ​to​ ​ensure​ ​suppliers​ ​meet​ ​technical​ ​specifications​ ​and​ ​safety standards ​Drive continuous improvement initiatives for Fresh Produce (Fish, Seafood) Monitor​ ​and​ ​optimize​ ​the​ ​cold​ ​chain​ ​process​ ​from​ ​supplier​ ​to​ ​store​ ​to​ ​ensure​ ​product​ freshness Support store teams with technical knowledge, training, and operational improvements Monitor​ ​and​ ​guide​ ​fresh​ ​food​ ​merchandising,​ ​stock​ ​rotation,​ ​and​ ​waste​ ​control​ ​processes ​Collaborate​ ​with​ ​visual​​ merchandising ​​and​​ operations ​​teams​​ to​​ maintain ​​fresh​​ category​ presentation standards​ Track​ ​key​ ​metrics​ ​including​ ​spoilage​ ​rates,​ ​customer​ ​complaints,​ ​audit​ ​scores,​ ​and​ ​waste percentages Analyze trends to identify issues and recommend corrective/preventive actions