Assistant Head (IFS)

Job Detail

•Oversee the overall performance of Service teams. •Ensure contract compliance and meet or exceed KPIs. •Identify lapses and formulate action plans for improvement •Foster a culture of service excellence and continuous improvement •Monitor and update account processes and procedures •Collaborate with Site Leads to develop and execute strategic business plans •Cultivate teamwork, collaboration and personal development within the team. •Attending operation meeting and discussion with clients •Maintain data integrity in management systems •Uphold safety protocols and crisis management procedures •Enforce compliance with Health, Safety, Environmental and Risk Management policies. •Oversee supply chain delivery, ensuring service quality •Ensure accurate and timely financial reporting and billing •Manage staff performance, development and recruitment •Cultivate teamwork, collaboration and personal development within the team. •Manage workload, resourcing and succession planning •Oversee contractor on/off boarding, induction and adherence to standards •Manage financial targets, expenses and budgets including raising Change Requests. •Explore innovation solutions to improve efficiency and productivities •Any other ad-hoc works assignment by the management.