Assistant Head

Job Detail

Oversee the overall performance of Service teams. Ensure contract compliance and meet or exceed KPIs. Identify lapses and formulate action plans for improvement. Foster a culture of service excellence and continuous improvement . Monitor and update account processes and procedures . Collaborate with Site Leads to develop and execute strategic business plans . Cultivate teamwork, collaboration and personal development within the team. Attending operation meeting and discussion with clients. Maintain data integrity in management systems . Uphold safety protocols and crisis management procedures . Enforce compliance with Health, Safety, Environmental and Risk Management policies. Oversee supply chain delivery, ensuring service quality . Ensure accurate and timely financial reporting and billing . Manage staff performance, development and recruitment . Cultivate teamwork, collaboration and personal development within the team. Manage workload, resourcing and succession planning . Oversee contractor on/off boarding, induction and adherence to standard. Manage financial targets, expenses and budgets including raising Change Requests. Explore innovation solutions to improve efficiency and productivities. Any other ad-hoc works assignment by the management.