Customer Service Officer

Job Detail

Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP) Identifies and executes appropriate solutions to address customer queries, feedback and requests Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices