Senior Operations Manager

Job Detail

Oversee the overall performance of Service teams within the contract. Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment. Ensure contract compliance and meet or exceed KPIs. Foster a culture of service excellence and continuous improvement Monitor and update account processes and procedures Collaborate with Site Lead to develop and execute strategic business plans Maintain data integrity in management systems Deliver contractual and ad-hoc reports punctually Support engineering during planned or unplanned power shutdowns. Uphold safety protocols and crisis management procedures Oversee supply chain delivery, ensuring service quality Ensure accurate and timely financial reporting and billing Manage staff performance, development and recruitment Enforce compliance with Health, Safety, Environmental and Risk Management policies. Cultivate teamwork, collaboration and personal development within the team. Manage workload, resourcing and succession planning Any other ad-hoc works assignment by the management.