MFC Volunteer Manager

Job Detail

JOB SUMMARY The VOLUNTEER MANAGER plays a critical role in enhancing the Social Service Agency’s volunteer-readiness to retain and attract committed volunteers. Volunteers contribute to community development by committing time and effort. With strategic management and mobilisation of volunteer resources, volunteers can augment the work of SSA staff, thus enhancing service delivery and achieving the mission of the SSA. RESPONSIBILITIES / MAJOR ACTIVITIES: •Develop the volunteer strategy in line with the Social Service Agency’s vision and mission •Project the Social Service Agency’s requirements for volunteers and develop the volunteer recruitment and retention strategy •Evaluate, enhance and implement volunteer management policies and processes (e.g. volunteer training, development, recognition, engagement) •Develop risk mitigation measures and a volunteer continuity plan as part of the Social Service Agency’s business continuity plan •Implement IT systems or solutions for volunteer data analysis and impact management •Develop a volunteer friendly culture within the Social Service Agency by engaging, supporting and training staff whom volunteers will be working with •Source, develop and sustain collaborations with other Social Service Agency, community stakeholders, corporate partners and government agencies •Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches