Duty Manager

Job Detail

Profitability, ensuring the department meets its quantitative and qualitative targets. Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests. Lead and support all Guest Experience Initiatives within the property. Guest Satisfaction, to ensure guests have a smooth running stay at the hotel. Maintains close relationships with guests throughout their stay in order to foster loyalty. Anticipates guests’ needs and takes them into consideration. Handles guest complaints if they have not been dealt with by team members and provide a rapid solution. Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks. Strive to implement the Accor Vision and demonstrate active use of the Accor Values.