| Company Name | ibis Singapore on Bencoolen |
|---|---|
| Company UEN | 53120551K |
le to assist the Duty Manager to ensure smooth operations at the front office at all times. Assist the Duty Manager to reviews staffing roster at commencement of shift to ensure best deployment for maximum efficiency. Able to assist the Guest Service Executive in resolving any operational issues. Able to assist Duty Manager in controlling of room inventory. Managed allocations according to hotel directives. Plan room allocation and preparing arrivals, bearing in mind of any special requests. Coordinating with housekeeping on a daily basis to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals checked. Update PMS (Opera) and being able to use the program as an expert for Front Office area. Able to train others to do so too. Promote, develop and maintain strong working relations, ensuring that your shift / team runs smoothly and guests are greeting professionally, in a Heartist manner. Identify the person to whom he/she is speaking, the subject of the request and direct the guest accordingly. Monitor performance standards, reporting issues/concerns as needed. Able to assist the Duty Manager in handling guests’ request and complaints. Able to train all existing and new team members.
Have adequate knowledge on products of the hotel. Look out for any person behaving in a suspicious manner and inform Duty Manager & Security accordingly. Understand hotel standard procedures in case of emergencies, e.g. fire, to direct and assist guests to the designated assembly point. In the event of a complaint, follow and act accordingly by using the fifteen minutes log procedure. If the problem cannot be resolved, seek Duty Manager. Raise Guest Incident Report carefully & professionally as they are legal documents, having the Duty Manager finalise the report. Work closely with all other departments to ensure smooth operations. Work for and with each other so that the hotel achieves its highest performances. Attend briefings on time. Use all the functions of the telephone switchboard and answers calls on the third ring. Transfers calls to Accor Call Centre or to reroute a guest to another Group hotel Adapt the word of welcome depending on the call and on the guest. Express yourself with ease in the country’s language Explain to the guest how to get to the hotel. Give local, cultural and practical information Orient and guide guests using a map of the region Ensure guests have fully understood the information provided Explain the hotel and network pricing policy to guests. Call upon neighbouring hotels, giving priority to those in the Accor Group (reservations, book-outs).
| Job Title | Supervisor Front Office |
|---|---|
| Salary | SGD2,800.00 - 3,200.00 |
| Employment Type | Full Time |
| Working Experience | 3 Years |
| Qualification | Diploma |