Operations Controller (JRL)

Job Detail

- Responsible for ensuring safe, punctual, and efficient train operations across mainline and depot activities by managing train movements in accordance with working timetables and traffic bulletins, while making timely service adjustments to minimize delays and disruptions - Involves assessing and responding to incidents and failures, safeguarding passenger and staff safety, coordinating engineering and operations teams for rapid recovery, and maintaining effective communication with passengers and stakeholders through OCC systems - Key duties include monitoring train and passenger conditions via surveillance systems, managing track access and depot movements, authorizing maintenance access, preparing operational reports and service improvement recommendations, and escalating safety or security matters when required - Oversees documentation, procedure development, risk assessments, staff deployment, equipment fault reporting, housekeeping standards, and the mentoring and training of staff, while maintaining operational competency across all traffic control functions