Team Leader

Job Detail

● Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations ● Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager ● Lead team on process control, application, process recovery and emergency response ● Ensure reduction in Ship shore variance ● Maintain and own the Terminal Inventory management system ● Support coordination with the commissioning of Industrial plant turn around & planned maintenance ● Coordinate day to day permit to work ● Support Terminal maintenance / out of service / in service inspections ● Day to day compliance with VF and lead team members on compliance ● Lead Team discipline & Mentor and coach team members ● Initiate continuous improvement programs in terminal operations ● Manage day-to-day manpower administration and planning, workflow scheduling, and inter-departmental communication to ensure safe, smooth and efficient operations ● Lead in effective shift briefings and ensure key management objectives are communicated in a timely manner ● Lead Shift team members are trained on the relevant mandatory training ● Support communicate commissioning of new / old facilities prior handing over to the Operations team ● Support new projects and manage contractors and communicate ● Manage and prepare for all audits, e.g. customers, ISO, regulatory, THA and safety audits ● Ensure compliance with Terminal SHEQ and VF by Operations team and contractors (including 3rd party) ● Ensure compliance with regulatory and organizational requirements as a trained PFSO (Port Facility Security Officer), Working at Height supervisor and Permit-to-Work approval ● Compliance with local legislation and company’s standards ● Manage relationships with internal and external customers ● Deliver on customers' expectations and requirements in a timely manner ● Participate in Operation Review ● Address concerns from customers ● Handle Complaint handling ● Manage customer expectation ● Address enquiries from Internal / External customers on the services and managing the expectation ● Train and develop team member in operational competency ● Train, coach and guide Operations team members in performance improvements ● Conduct staff performance review and appraisal ● Ensure completion of staff JCP assessments & follow up on competency gap closures ● Support ACE program as a SME (Subject Matter Expert) trainer ● Manage and develop people to ensure a cohesive and motivated team ● Lead & encourage the Team in a positive manner to adapt to changes in the company direction ● Supervise, train and coach technicians and contractors in activities relating to Operations work ● Assist in talent and succession planning of the workforce ● Manages, motivates and develops staff in the terminal operations department (applicable to Team Leader)