| Company Name | TOUCH Community Services Limited |
|---|---|
| Company UEN | 200104673R |
Align Digital Transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership), transforming TOUCH into a data-driven, AI-powered and future-ready organisation. • Conduct business analysis, identify gaps and recommend digital products and platforms • Translate business requirements into functional and technical specifications, user stories and digital workflows • Partner with Groups and Services across TOUCH to align and agree on desired business, technology and project outcomes. • Facilitate requirements gathering workshops, stakeholder interviews and customer journey/process mapping sessions. • Propose and drive projects and initiatives to meet security, scalability, sustainability and user-centric objectives. • Design, architect and deliver digital products and platforms that supports digital processes and services that may include integration with external systems, e.g. contractors and government systems. • Source, evaluate and manage vendors to meet business, technology and digitalisation requirements. • Review and update policies, best practices, architecture and technical standards. • Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and other performance metrices • Contribute as a member of a cross-functional, agile team.
At least 5 years relevant working experience in technology & digitalisation Hands-on experience with Microsoft 365, Dynamics 365, and Power Platform, including working knowledge of C#, plug-ins, workflows, Power Automate, and business rules Exposure to Adobe Experience Manager, Marketo, Azure, AWS, Outsystems, API management Experienced in agile project management, software development, product management, vendor management and business analysis Strong communication skills with the ability to present and articulate concepts and analysis clearly Able to handle a wide range of stakeholders Strong problem-solving and analytical skills A person of integrity and confidence with a leadership style grounded in humility and empathy Strong grasp of technology, digitalisation and AI Passion for innovation and technology adoption within the social service and community care sector.
| Job Title | Business Analyst, Technology & Digitalisation |
|---|---|
| Salary | SGD6,000.00 - 7,000.00 |
| Employment Type | Full Time |
| Working Experience | 7 Years |
| Qualification | Masters or Doctorate |