Officer - Service Support (Caregiver Support) (Temp)

Job Detail

Coordinate programme logistics, including scheduling, registrations, attendance tracking, and follow-ups • Ensure the centre is clean, organised, and ready for programmes and visitors • Support the smooth running of day-to-day centre operations • Support the delivery of programmes through on-site coordination and participant management • Assist facilitators during sessions (e.g. managing flow, logistics, participant needs),co-facilitate selected segments of programmes where required • Conduct intake and onboarding conversations to understand caregivers’ needs • Perform follow-ups and light-touch check-ins, and assessments with caregivers across different touchpoints • Identify and recommend caregivers for appropriate programmes • Maintain accurate documentation of caregiver interactions and ensure proper follow-up actions • Escalate complex or high-risk cases where required • Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line. • Handle general administrative duties (e.g. data entry, scheduling, procurement, documentation) • Coordinate with vendors and partners for quotations and logistics arrangements • Maintain organised filing systems, trackers, and standard templates • Support data consolidation and basic reporting needs • Contribute to simple process improvements to enhance team efficiency • Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library • Organize events for the team that contributes to team growth and bonding