Customer Service Advisor

Job Detail

Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times. Identifying and responding to customers’ needs by providing accurate information and advice. Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution. Coordination with internal and external stakeholders like customers, contactors, workshop & etc. Prepare quotation and raise Work Orders accordingly. Raise job orders to workshops & contractors. Liaise with controllers & contractors on service/repair quality and price of work. Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers. Update the service/repair schedule and vehicle collection with customers. To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines. Escalate more pressing issues to Supervisors. Performs ad hoc duties as assigned by Supervisors.