| Company Name | EPOS PTE LTD |
|---|---|
| Company UEN | 201529028W |
Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow. Responsibilities: Maintain high levels of customer satisfaction at all times Provide product training for new clients Answer inbound enquiries and provide information pertaining to queries, complaints and feedback Manage and resolve customer complaints and feedback First contact resolution of all cases handled Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly Portray a positive and helpful attitude to external and internal customers Provide ideas to improve customer experience Benefits: Full training and guidance for candidates Skills Development Program Acquire both technical and soft skills that will ensure long-term career stability and personal growth Advancement based on performance instead of seniority Good career advancement Incentives based on performance Dynamic and friendly environment – Not for the dull and boring
Minimum 1 year experience in customer service. Excellent communication skills Display a positive attitude towards learning Training will be provided, technical knowledge is not required Ability to learn and acquire product knowledge: good attitude and hardworking Shows initiative and is proactive Detail oriented, honors deadlines, keeps promises, and maintains service standards Friendly, cares about customers, able to handle stress Able to talk to customers with confidence, civility and tact
| Job Title | Customer Service Executive |
|---|---|
| Salary | SGD2,500.00 - 3,750.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |
| Qualification | Secondary |