Patient Service Associate (Specialist Outpatient Clinic)

Job Detail

"Incredible care for patients: Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK. Ensure compliance to SOC Operations Standards Handle patient feedback and ensure timely escalation to service team leader/service executive whenever necessary. Counter assistant Perform registration and screening of patients, with accuracy and no data breach. Ensure accurate billing and timely collection of payment on the same day. Ensure compliance to clinic facilities readiness, e.g. Patient waiting area and Self-Service Kiosks Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time. Room assistant Assist clinicians and/or therapists for a smooth clinic consultation. Ensure proper care and coordination and coordinate first/follow-up appointments for patients. Manage wait time and keep patient updated in a timely manner. Monitor and clear EPIC Workqueue on same work day. Incredible care for staff: Be ready for deployment across all clinics. Create our future: Engage patient on the use of kiosks and OneNUHS mobile application. Adhere to clinic/department and hospital policy and procedure (eg: SOP)"