F&B Supervisor

Job Detail

1. Oversee daily operations to ensure smooth execution and consistent delivery of high service standards. 2. Review Banquet Event Orders (BEOs) and coordinate with relevant departments to ensure all special requests and event details are fulfilled accurately. 3. Supervise and support the setup and breakdown of events, ensuring layout, table settings, and equipment meet established standards. 4. Monitor service flow and guest satisfaction throughout events or dining periods, providing guidance and assistance to staff where necessary. 5. Handle guest inquiries, feedback, or complaints promptly and professionally, escalating issues to the Manager on Duty when required. 6. Provide on-the-job coaching and training to team members, ensuring they understand and adhere to standard operating procedures. 7. Conduct pre-service briefings to communicate key information, assignments, and service expectations to the team. 8. Oversee beverage and equipment inventory, ensuring accuracy, accountability, and proper maintenance. 9. Enforce hygiene, grooming, and safety standards in accordance with hotel and regulatory requirements. 10. Identify and address operational gaps or service inconsistencies to enhance overall efficiency and guest experience. 11. Foster a positive and professional working environment, motivating staff to perform to their best potential. 12. Support cross-departmental collaboration and assist in special projects or events as assigned by manager. 13. Perform any other duties assigned by supervisors, carrying them out diligently and professionally.