Senior / Duty Manager

Job Detail

1. Ensure the effective, efficient, and profitable operation of the hotel, maintaining high service standards in all areas. 2. Supervise and oversee Front Office operations during assigned shifts, including reception, cashiering, telephone, reservations, and baggage services. Monitor staff conduct, grooming, and job performance to ensure service excellence and uphold the hotel’s corporate image. 3. Provide prompt, courteous, and efficient guest service, including check-ins and check-outs. Handle guest complaints with tact, diplomacy, and professionalism. 4. Conduct or assist in pre-arrival inspections for VIP rooms, ensure delivery of complimentary amenities, personally escort VIP guests, and coordinate with relevant departments regarding VIP arrangements. 5. Review the Front Office Logbook at the start of each shift, follow up on messages and outstanding actions, control access to room keys, and handle correspondence related to inquiries, reservations, and guest feedback. Monitor and address housekeeping discrepancy reports. 6. Handle matters related to guest safety, incident reporting, theft, and guest conduct issues. 7. Take charge of training reception staff, including planning, organizing, and conducting structured on the job training programs. 8. Monitor room inventory closely to maximize room utilization, occupancy, and revenue. Work collaboratively with the Sales team to optimize group allotments and enhance yield. 9. Take responsibility for staff and guest evacuation in emergency situations, such as fire, in the absence of the Safety & Fire Manager. Attend CERT training as required by regulations. 10. Perform any other duties assigned by supervisors, carrying them out diligently and professionally.