Customer Business Executive

Job Detail

Assist with the creation, review and analysis of contractual documents included but limited to sales agreement (LOT, LTA, Nominations, PO), order acknowledgements, nondisclosures) to ensure compliance with company guidelines. Support in maintaining all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures. Serve as point of contact (POC) for customer inquiries, including updates on order and delivery status. Responsible for accurate and timely management of sales order activities included but not limited to order entry, rescheduling, delivery, and pricing adjustment for accurate backlog reporting. Post Customer scorecards and coordinate annual Customer Satisfaction survey and/or customers questionnaires reporting with other departments. Ensure contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to Corporate and Divisional procedures; timely communicate to customer to address PO discrepancies and ensure compliance to PO requirements. Update customers profiles, contract pricing and customer order pricing in the ERP system. Perform EDI (Electronic Data Interchange) transactions to ERP system timely and accurately. Timely coordinate and communicate with customers and internal on changes that would impact the sales significantly. Drive continuous improvement and implement innovative solutions to meet customers requirements and optimize customer service processes. Support generating department reports for management review and discussion. Support import/export shipments and coordination of special shipments in compliance of international shipping regulations Manage and coordinate customer returns with relevant departments. Provide backup duties within the CB team include Division Export compliance administrator (DECA) Perform other duties as assigned.