Duty Manager

Job Detail

Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation. Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness). Ensure that departmental standard, policies, and procedures are maintained. Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Update incident report for any critical incident such as staff / guest injury and damage to hotel properties. Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel. Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order. Conduct and ensures the neat of appearance of all Front Office team. Participate in company's sustainability effort for the environment and being an inclusive employer.